The system measures service quality through instant feedback from customers
eSmile is the system of Measurement – Monitoring – Evaluating the quality of service through instant feedback from customers.
With eSmile, enterprises will monitor their “Real Time” service, by receiving “instant” feedback from customers through smart phone devices that are equipped at the shops and offices. Also automatically updated from the central management system to synthesize, analyze. Wait for the business to make appropriate treatment.
eSmile helps businesses:
– Get feedback on “instant” services from customers.
– Measure and improve service quality.
– Strict supervision of personnel activities, work performance.
– Give accurate reports to adjust personnel, services.
– Easy management by leadership level, the model of the company.
– Professional image, modern in the heart of customers.
– The sympathy, appreciation from customers when using the service.
eSmile can simultaneously combine both functions: Product / Service Introduction and Customer Feedback.
Should you need any further information, please do not hesitate to contact me.
Address: 162/12 Binh Loi, Ward 13, Binh Thanh District, Ho Chi Minh City, Vietnam
Hotline: (+84) 903 051 288