Weekend, I want to tell you about a story of my classmates. Short stories, but a great lesson of every business from small to big in today’s business environment. And maybe, you will find somewhere your image and emotions in it.
She is the chief accountant of a medium-sized import-export company in Ho Chi Minh City, in the coffee shop she confided: “Yesterday, I went to DA bank to deal, dealing with accountants like me. Is normal In the past, I chose DA to create a trading account for the company because of its good banking service, friendly staff, smooth procedure, smooth machine, Automatically recharge the ATM tree …. But yesterday I was really surprised: The tree is broken, old order that has not been fixed, looks very unprofessional, extremely long transactions, only a few customers and Dozens of transactors, face scowls…
I decided later that month, the company would replace the transaction bank, although the procedure took a bit of time at first. The prerequisite for me to choose the next bank for the company is that the service must be professional – modern, friendly staff, enthusiastic and delicate to cherish customer’s feelings. ”

To connect with customers is very difficult, but keeping customers in the harder. By maintaining a close relationship with customers is critical to successful business growth.
In the age of automation and innovation throne, customer care has never been more important. At any time, a customer dissatisfied with the service, they can share their views through friends, social networks, websites, groups, etc., which greatly affect the image of the business. That is why every business needs to create great experiences to maintain and develop relationships between customers and the company.

Maya Angelou, Best Selling Author and Poet said, “The customer will forget what you say. They will forget what you have done. But they will never forget the feeling that you bring them ”

Or Walt Disney said, “Treat your customers so well that they want to come back again and invite more of their friends.”
Knowing this, Elcom has launched Esmile technology solutions for customer service businesses. Through the modern electromagnetic screen placed at the counter of the business, customers will evaluate, do surveys on: quality of service, service attitude, transaction products, desire … All The result from the customer will be transferred to the supervisory management immediately, to promptly handle the situation is occurring. This data is also collected and analyzed, to access charts and reports for businesses by week, quarter, year … depending on their needs.
Esmile can be considered:

The most advanced “Real Time” monitoring, evaluation and measurement system available today.
Help businesses easily access and recommend services, as well as collect customer surveys.
And most of all, with Esmile the business will improve the quality of service, increase the competitiveness in the “fierce market” today.

It is never easy to make your customers happy, so let Eslime accompany you on the road to “God.”